Centro de Ayuda de Bitget Wallet | Preguntas frecuentes y soporte oficial

FOMO Thursdays

How to join FOMO Thursdays

FOMO Thursdays – Collect cards and win weekly!

FAQ

I completed the tasks but can't draw my cards

I won but can't see the rewards in my Rewards account

Why can't I redeem my rewards?

I have more than 6 cards. Why can't I combine them?

I have a sure-win card but I didn't get any rewards

How are winning prize cards decided?

Why can't I take part in FOMO Thursdays?

Bitget Wallet Card

0 fees

What is the 0-fee benefit?

Invite friends

How to invite friends and earn commissions

Mainland China

How to apply and verify my identity?

How to verify your identity with the ReadID Ready app

How to activate your Bitget Wallet Card

Top-up FAQ

How to use a referral code

Fees

Authorizing and selecting currencies

Spending notifications and limits

Currency exchange and payment FAQs

Linking payment methods

Issues with purchases, refunds, or cash withdrawals

Subscribing to ChatGPT (FAQ)

Sending funds to a European personal bank account

Sending funds to a 3rd-party trading platform

Transfer fees, failed payments and refunds

What if my seed phrase is leaked?

Turning off payments / freezing your card

APAC

How to apply and verify my identity?

Topping up my card

Fees

Physical card FAQ

100% cashback on physical card application fee

How to use a referral code

Linking payment methods or subscription services

Adding your card to Google Pay

Adding your card to Apple Pay

Refunds and cash withdrawals

Lost seed phrase and card freezing

Why do some users need to upgrade their Bitget Wallet Card?

Europe, Africa, and LATAM

How to apply and verify my identity?

Top-up FAQ

How to use a referral code

Fees

Linking payment methods or subscription services

Adding your card to Google Pay

Adding your card to Apple Pay

Refunds and cash withdrawals

Lost seed phrase and card freezing

How to set your card PIN

How to create a wallet

Create a seed phrase wallet

Creating your first wallet

How to bind to Google Authenticator

How to back up seed phrase

How to safely import another wallet

Changing devices: How to migrate your wallets

Boost your Bitget Wallet security

Create a social login wallet

Social logins: simple and secure

Create your wallet with social login

How to add 2FA to your wallet

How is this different from seed phrase wallets

How is this different from keyless (MPC) wallets?

How to convert to a seed phrase wallet

Buy/Transfer/Withdraw

Buying tokens

Buying crypto instantly

Buy crypto FAQ

Buying crypto via P2P trading

Buy crypto via P2P FAQ

Receiving funds

Receiving payments using your wallet

Transferring from a crypto exchange

Transferring funds

Sending crypto

How to transfer funds to a bank account

Withdrawing funds

How to withdraw my assets

Basic functions

How to add a network

Adding tokens to your wallet

Events

Rewards Hub

Earn rewards from events

Referrals

Earning referral rewards

Earning crypto

Stablecoin Earn Plus

What is Stablecoin Earn Plus?

Stablecoin Earn Plus: Get higher yields with APY boost vouchers

How are interest rates calculated?

Why is this considered a very safe product?

How can I subscribe to Stablecoin Earn Plus?

How can I view my earnings?

How can I redeem my funds?

How to Earn on your crypto

What are crypto Earn products?

Where does your yield come from?

How to Earn from stablecoins

How to Earn with other tokens

How to use Hold2Earn

How to check your earnings and get your tokens back

Understanding risks in Earn products

Shop

Shopping on Bitget Wallet app

How to shop on Bitget Wallet

How to top up your mobile with crypto

QR Pay

Scan National QR to pay

Scan to pay FAQ

Prediction markets

Predictions on Bitget Wallet

What are Predictions?

Navigating Predictions

How to deposit funds

Placing a prediction

Your portfolio

How to withdraw funds

Understanding prediction markets

Predictions FAQ

Alpha and MemeScan

Time 100x token buys with Alpha

Experience instant trading with MemeScan

Learn about MemeScan

Reading token indicators

Token candlestick (K-line) chart

Buying and selling instantly

Using filters effectively

Token safety and security

Leaderboards and tokens

Understanding leaderboards and token pages

Exploring ranking lists

General token indicators

Reading the chart

Understanding the Overview tab

AI analysis on the token page

Understanding address tags and quality tiers

Social buzz and KOL activity

Other token information

How to read token details

Token security check – What you need to know

Trading crypto

Swap + Bridge

Making your first swap

Swap FAQ

Trade seamlessly with GetGas

How to use GetGas

Paying gas fees with GetGas

Pay gas with tokens in your wallet

Gas-free transactions on Bitget Wallet

How to earn and use gas vouchers

What are gas fees?

How to use GetGas

Paying gas fees with GetGas

Transfer USDT on Tron at the lowest gas fees

How to earn and use gas vouchers

How to create a limit order

Why use limit order?

How to place a limit buy order

How to place a limit sell order

How to view a limit order

How to cancel a limit order

Investing in RWAs

What are RWAs?

Viewing stock token prices

How to buy stock tokens

How to sell stock tokens

How to view orders, dividends, or cancel orders

Perps trading

What is perps trading?

How to open a perps trade

Perps concepts you should understand

Margin, margin modes, and order types

Order types

Understanding stock perps trading

Liquidation FAQ

Other functions

Sending and receiving Gifts

How to send Gifts using your wallet

Sending Gifts

How to claim Gifts from other Bitget Wallet users

Claiming Gifts

Safety

Wallet security

Wallet address & security

Wallet approvals and signature security

How do I turn off Lockdown Mode?

Avoiding scams

Private-message scams on social platforms

Transfer safety: Lookalike address phishing

FAQ

Card

What do I do if I spot unauthorized transactions?

Why haven't I received my refund?

What if I was charged twice (duplicate payment)?

How do I change my card face?

How do I change my address? (Mainland China card holders)

Why can't I see my 0‑fee cap?

Why is my identity verification "under review" for so long? (APAC card holders)

Why did my payment fail or show "insufficient balance"? (Mainland China card holders)

Why didn't I get my fee cashback after top‑up? (Mainland China card holders)

Why can't I link my card to Alipay or WeChat Pay? (Mainland China card holders)

How do I change my name / phone / email? (APAC card holders)

How do I change my name / email? (Mainland China card holders)

Card information leaked

Send/Receive

Why haven't I received the funds transferred to me?

Why hasn't my transfer gone through?

What if your assets were transferred out without your permission?

Why can't I make a transfer?

Earn

Why don't I see my SOL and ETH assets after redemption?

Why can't I subscribe to Stablecoin Earn Plus?

Why can't I see my earnings?

Why can't I see my Earn assets?

Buy crypto

P2P: Received incorrect amount of tokens

P2P: I haven't received my assets after making payment

Why don't I see my assets after buying?

QR Pay

Why haven't I received my refunds?

I accidentally paid twice. What do I do?

Transfer stuck on "Pending"

Payment "Successful" but merchant hasn't received my funds

Identity verification

What is identity verification and why do I need to complete it?

Is identity verification mandatory?

What verification levels are available?

What information do I need to submit?

How long does verification take?

What if my verification failed?

What is an identity account?

How do I log in to my identity account?

Do I need another identity account if I change my wallet?

Can I change the email of my identity account?

Swap

Why do cross-chain swaps (bridge) take a long time?

Why is my limit order fill price different from what I expected?

Why did my Swap fail?

Why is my refund less than expected?

Basic functions

Can’t find your Google Authenticator code?

How do I find my wallet ID?

GetGas

How do I withdraw my GetGas account balance?

I have a GetGas balance. Why can't I use it?

Installation issues

I can't install Bitget Wallet on my phone